Student AI Hub sells digital plans (Starter and Pro, valid for 30 days) and credit packs. They are delivered to your account instantly, so payments are not refundable, except in the cases below.
We always refund when
- You were charged twice for the same purchase.
- Money was debited but the plan or credits never reached your account, and we can't add them for you.
- A payment failed but money was still taken from your bank or UPI account. Usually your bank or Razorpay returns it automatically within 5–7 working days; if it doesn't, write to us.
- We charged you a wrong amount because of an error on our side.
AI answers that fail are already refunded in credits automatically, and the cost of every answer is shown under it.
We don't refund
- Plans or credit packs that were delivered, including partly used or unused ones.
- The remaining days of a plan if you stop using it or close your account.
- Credits used on answers you didn't like. (An answer that fails completely is refunded automatically.)
- Accounts suspended for breaking our Terms of Use.
Cancellation
Plans never renew automatically, so there is nothing to cancel: a plan simply ends after 30 days and you return to the Free plan. Credits you bought stay in your account.
How to ask for a refund
Email aihubstudent@gmail.com within 7 days of the payment, from your account's email address, with the Razorpay payment ID (it starts with pay_ and is in Razorpay's email receipt) and a short description of the problem. We reply within 2 working days. Approved refunds go back to the original payment method within 5–7 working days, depending on your bank.
Delivery
Everything we sell is digital. Plans and credits are added to your account immediately after a successful payment; nothing is shipped. If they don't appear within 30 minutes, write to aihubstudent@gmail.com with your payment ID.